I have been giving CrossFire west some heavy critics for the past years. There's a good reason for that, since they simply do not listen to their community no longer nor add things into the game which makes it more enjoyable and less problematic for the players.
We have experienced such a hassle with this game for years now, a lot of people are complaining and coming with their points of view on the game. We have a suggestion forum and a regular CrossFire topic threads on z8games. Most of these forum post do not get any form of recognition from the game masters or votes from the community. However, really bad suggestions and little intellect post gets more attention then the others. We get no form of validations on the forum when it comes to suggesting things that already should have been in the game to begin with, examples on this are: Full screen windowed mode, being able to save the key-bindings without needing to re-bind them every time we restart the game or switch servers, fix the ranking system (no players are in bronze rank, as well the rank points that are given are too little when your score is very good), being able to report multiple players in one report, instead of reporting each invidual hacker (It's too time consuming), remove character collision in mutation mode so people can't block soldiers, have an automatic kick system that kick botters from the game (These botters are ruining the game, why? well they put both sides in a disadvantage, making for example mutants not being able to mutate the soldiers. As well the soldiers can be put in a disadvantage if multiple soldiers are being afk, leading to that they have not enough firing power to win the round), fix the chat filter(there's a lot of words that cannot be said in-game which aren't offensive at all, and some words can be said which are offensive), replace the black market win chances with a better once (from my experiance and many others, this black market winning system is rigged. There was one day where everyone won one or more permanent cosmetics throught the whole day. Nonstop was players winning from crates, there was at least 30 winners every minute for one full day. This proves that the black market system is not based on % win rate at all, but is either based which day and what time you open the crate. If you check the game, you can se that the winnings are not won evenly throughout the day. Playes either win a lot within the timeframe, but if they open crates outside the winning timeframe they win nothing), and the last thing is to actually fix the bugs that we players find and report.
There's of course a lot of more examples on what should have already been implemented in this game or fixed, too make the game more stable, more friendlier for players and more better for the community. However the game master seem to be very ignorant, and little cooperative for some reasons. I'm not sure why they act this way, but it's very unprofessional to ignore or avoid the community in this way.